A CMS is a tool that enables non-technical staff to create, edit, manage and finally publish (in a number of formats) a variety of content (such as text, graphics, video, documents etc), whilst being constrained by a centralised set of rules, process and work flows that ensure coherent, validated electronic content.

At the risk of stating the obvious, it could be said that a content management system is quite simply - a system that manages content.

However, it is precisely the obviousness of what a CMS is and does, that has created a degree of confusion amongst 'would be' purchasers of such a system. Wrapped up in a seemingly harmless statement is enough ambiguity to enable all kinds of products to masquerade as content management solutions.

To fully understand what it is a CMS does, we have to first define

• What it is we are referring to when we talk about content
• What it is we understand under its management
• What do we mean by a system.

What is Content?

Content is in essence, any type or 'unit' of digital information. It can be text, images, graphics, video, sound, documents, records etc - or in other words - anything that is likely to be managed in an electronic format.

What is Content Management?

Content Management is effectively the management of the content described above, by combining rules, process and/or workflows in such a way that its electronic storage is deemed to be 'managed' rather than 'un-managed'.

What is the Content Management System?

The system itself is definable as a tool or combination of tools that facilitate the efficient and effective production of the desired 'output' using the managed content.

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